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Our pharmacy
Understand how your pharmacy works.
Everything you need to know about ordering with SimplePills, organized around the four stages patients move through—from deciding whether to order through receiving medication and managing refills.
Your pharmacy journey
Start where you are.
You do not need to read everything in order. Choose the stage that matches what you are trying to do today.
1
Before you order
Know before you order.
Understand who we are, how the pharmacy works, and what to expect.
6 articlesHow does ordering prescription medication from Canada work?
Are Canadian medications the same as U.S. medications — and why can they cost less?
Can you legally get prescription medication from Canada?
When does order medication from Canada make sense?
What should you know about tariffs, duties, and import fees?
How to verify and compare Canadian pharmacies
2
First order
Placing your first order.
Learn about prescriptions, pharmacist review, payment, and getting started.
4 articles3
Delivery
Getting your order delivered.
Follow shipping, tracking, customs, and delivery support.
4 articles4
Refills & ongoing
Placing refills.
Know when to reorder and what may be needed for your next prescription.
4 articles