Placing your first order with SimplePills is simple.
If you know the medication, strength, and quantity you need, the simplest option is to create an account and place the order online. If you are placing the order yourself, you can follow the step-by-step video walkthroughs on our How to Order (opens in a new tab) page. The videos show you how to create an account, complete a patient or pet profile, and place your first order using the SimplePills platform. However, an online account is optional. If you are not sure what to select, would rather not place the order yourself, or simply prefer to speak with someone, contact us (opens in a new tab) and we can help you place the order over the phone.
If we receive a prescription from your doctor or veterinarian before an order has been created, we will contact you. From there, you can either place the order yourself or we can help you place it over the phone.
How to get the prescription to us
Most of the medications we offer require a prescription.
If you already have the prescription and are placing the order yourself, the easiest option is to upload it during checkout so we receive the order and prescription together.
You can also email the prescription to us, or give us your doctor or veterinarian's information and we can request the prescription directly from their office. These options are available whether you place the order yourself or we help you place it over the phone.
For more detail on prescription requirements and the different ways a prescription can reach our pharmacy, see How prescriptions work with SimplePills.
Once you get started, we help with the rest
You do not need to manage every step yourself.
Once either the order or prescription reaches us, our pharmacy team will identify what is still needed and help you complete the rest of the process. That may include connecting the prescription to the order, collecting missing patient or delivery information, or contacting the prescriber when needed. We take on as much of the coordination as we can on our side so the process stays simple for you.
If you need help at any point, you can email us, call us, text us, or talk to us through our online chat. You can reach both our pharmacist and customer service team through these channels. For detailed contact information, see our Contact Us (opens in a new tab) page.
What happens before the order moves forward
When you place the order, you will provide your delivery and payment information, but you are not charged at that point.
For a new patient or a new medication, our pharmacist reviews the prescription and the order and consults with you before the order is charged and before the medication is dispensed. For more detail on payment, see How payment works for your first order. To see what happens inside the pharmacy after you place the order, see What happens after you place your order.