Clear answers about ordering from Canada.
Plain answers about how our Canadian pharmacy works, what happens after you order, and how your medication gets to your door.
Where are you in your order?
Pick where you are. Each part answers the questions patients ask most at that point.
Know before you order
- How does ordering prescription medication from Canada work?
- Are Canadian medications the same as U.S. medications — and why can they cost less?
- Can you legally get prescription medication from Canada?
Placing your first order
- How to place your first order with SimplePills
- How prescriptions work with SimplePills
- How payment works for your first order
Getting your order delivered
- How your SimplePills package gets from our pharmacy to your door
- Understanding your tracking
- Understanding U.S. Customs review
Placing refills
- When should you order your next refill?
- How to place a refill with SimplePills
- What happens when your prescription has no refills left?
Medications and health conditions
Guides to specific medications and conditions are on the way.
We're adding medication and condition guides.
These guides are being written and reviewed now. They will appear here as soon as they're published.
Latest news
Changes that may affect your medication or delivery.
Customs & access
Read the update What the October 22 U.S. Customs Changes Mean for Medication Shipments from Canada
What changes in U.S. Customs processing on October 22, what stays the same under FDA personal importation policy, and what SimplePills is doing to prepare.
Medication access
Read the update How Can SimplePills Cover U.S. Pharmaceutical Tariffs When Some Can Reach 100%?
Not every medication faces a 100% tariff. Some rates are lower or 0%. Here is why SimplePills continues to cover applicable U.S. tariff costs.